Last Updated: December 2025
About Fettle & Our Services
Kerwex Human Resources Limited, trading as www.fettle.ie (hereinafter referred to as "Fettle," "we," "us," or "our"), operates an online platform that connects users with qualified mental health professionals and therapists ("Service Providers").
Our services are intended to foster enhanced communications and coordination between users and Service Providers, including mental healthcare professionals. Fettle itself does not provide professional medical advice, diagnosis, or treatment.
Important: Fettle is not responsible for health-related information provided to you through the Service Providers. We do not recommend or endorse any specific Service Providers, tests, procedures, opinions, or other information that may appear through our services.
If you rely on any information provided through the Services, you do so solely at your own risk. Any dispute between you and any Service Provider must be addressed directly with the Service Provider.
Security & Confidentiality
We at Fettle aim to provide a secure and confidential service. To this end, we ensure that our computers are regularly updated with antivirus software and employ industry-standard security measures.
Your Responsibilities
Clients using the services of Fettle are responsible for:
- The maintenance and protection of their own computer and devices
- Regularly updating their security software
- Making the necessary arrangements to ensure confidentiality from their end during sessions
- Protecting shared computers where sessions may be accessed
Limits to Confidentiality
Clients accept that there are limits to confidentiality. While the content of the sessions and the client's identity is treated with the strictest confidence, this may cease should:
- The client be at risk to themselves or others
- There is a risk of harm to children and vulnerable adults
Clients accept that in the name of best practice, therapists are required to attend regular supervision and that your identity will remain confidential during these sessions.
Sessions & Scheduling
Clients accept that in the course of therapy, unpleasant and upsetting emotions may be experienced. This is a normal and expected part of the therapeutic process.
Session Duration
Sessions are of a set time of 50 minutes. Clients are responsible for ensuring that they are available to start the session on time. As all sessions will end on time, sessions that do not begin on time will be of a reduced time but subject to the full 50-minute fee.
Session Environment
Upon booking a session, the client acknowledges that to ensure the effectiveness of the therapy sessions, it is imperative to attend each session in a quiet and safe space, free from any potential disturbances or distractions.
In the event that the therapist determines the designated area to be unsuitable for the session, the therapist reserves the right to cancel or reschedule the appointment for the benefit of the client's therapeutic experience. In this instance, the full session fee will be applied.
Technical Difficulties
Sessions affected by technical difficulties or cancellations on behalf of the therapist will be subject to a full refund or rescheduled session at the client's request.
Cancellation Policy
48 hours notice should be given for all cancellations by clients.
- Sessions missed or cancelled with less than 48 hours notice will incur the full cost of the session
- A €20 cancellation fee will be incurred for any cancelled appointments, regardless of it being greater than 48 hours notice
- Cancellations by therapists will result in a full refund or a rescheduled session as per the client's request
To cancel or reschedule your appointment, please contact us at hello@fettle.ie as soon as possible.
Payment Terms
All payment is processed securely through Stripe, which accepts all major credit cards.
Payment Schedule
- All payments are upfront prior to the time of the session
- Monthly memberships are debited automatically each month
- Pre-Scheduled sessions are processed for payment up to one week in advance of the session taking place
- Fettle securely stores card details to process these transactions
Updating Payment Details
To remove your card or update existing payment details, please contact hello@fettle.ie
Code of Conduct
While therapy sessions provide the space for clients to work through difficult feelings and emotions, therapists will not accept threatening or abusive behaviour towards them.
Such behaviour may result in the session ending immediately, and the client will be liable for the full session cost.
Clients and all users of the site http://www.fettle.ie are not permitted to attempt to damage the site in any way through the introduction of viruses, Trojans, trolls, or any form of malicious or harmful technology. Details of any breach of this will be forwarded to the relevant authorities.
User Agreement & Eligibility
By accepting the terms of use, clients agree to comply with the following:
- Clients must be over 18 years of age
- Clients accept responsibility for checking that the laws in their country of residence permit their use of this service
- Clients have read the policy on confidentiality, security, and the terms of use and understand their implications
- Clients agree that the use of the service is for counselling services and not part of any academic study
- Clients accept that the publication of details pertaining to therapy sessions must not be undertaken without the prior written consent of the therapist
- Clients accept that contact between the client and therapist takes place within the session, the only exceptions being for the purpose of cancellation or rescheduling or as per contracted by client and therapist
- Clients agree to disclose honestly their medical history and all current medications
- Clients understand that this is not a free service and that all sessions are subject to payment in advance
Disclaimer & Limitation of Liability
By accepting the terms of use, clients permanently agree to release and indemnify Kerwex Human Resources Limited from all actions, suits, lawsuits, and claims howsoever caused originating from counselling and psychotherapy as provided by the Service Providers listed on www.fettle.ie.
The Service Provider and users accept full responsibility for their own telephone or computer systems, nor any technical difficulties occurring in connection with http://www.fettle.ie.
Medical Disclaimer: Our services are intended to foster enhanced communications and coordination between users and mental healthcare professionals. Fettle itself does not provide professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
Contact Information
If you have any questions about these Terms & Conditions, please contact us:
- Email: hello@fettle.ie
- Website: www.fettle.ie
- Phone: +353 1 912 5688
- WhatsApp: +353 1 912 5688
Kerwex Human Resources Limited, trading as Fettle, is registered in Ireland.